Services

Portfolio of services the Company provides:

Pharmacy Services

  • In 2011 SWFT Clinical Services began operating the Outpatient Pharmacy at Warwick Hospital.
  • Then in July 2016 the Company began operating the Outpatient Pharmacy at Stratford Hospital.
  • Followed in March 2020 with the Outpatient Pharmacy at George Eliot Hospital, Nuneaton.
  • In March 2025, the Company began operating the Outpatient Pharmacies at University of Coventry & Warwickshire Hospital and Hospital of St. Cross in Rugby.

Our Outpatient pharmacies are open as follows:

  • Warwick - Monday to Friday - 08:30 - 17:30 - telephone 01926 495321 ext. 8342
  • George Eliot, Nuneaton - Monday to Friday 09:00 - 17:30 - telephone 02476 351351
  • Stratford - Monday to Friday - 09:00 - 17:00 (closes for 30 minutes around 13:00) - telephone 01926 495321 ext. 5881
  • University of Coventry and Warwickshire - Monday to Friday 08:30 - 18:00; Saturday 09:00 - 13:00 - telephone 02476 602029
  • Hospital of St. Cross, Rugby - Monday to Friday 09:00 - 17:00 - telephone 01788 579674.

All the pharmacies are closed on Sundays and Bank Holidays.

Consultancy

  • The Company provides consultants to assist with:
    • Strategic advice
    • Business case support
    • Programme management
    • Project management
    • Strategic digital advice & planning
    • Business specialisms such as finance and procurement.
  • Contact Adrian Stokes, Head of Consultancy adrian.stokes@swftcs.nhs.uk to discuss your requirements.

The Grafton Suite

  • In September 2014, SWFT Clinical Services opened The Stratford Clinic (formally The Circle Clinic).
  • In August 2019, The Stratford Clinic relocated to the Stratford Hospital and launched as The Grafton Suite.
  • SWFT Clinical Services are proud to provide a managed service to South Warwickshire University NHS Foundation Trust (SWFT) for The Grafton Suite Private Patients Unit.
  • We have a dedicated team of highly skilled clinical and management staff committed to delivering exceptional care.
  • Our focus is to provide outstanding care in a comfortable and support environment.  Whether you are visiting us for a consultation, diagnostic procedure or inpatient treatment, our team will ensure your experience is safe, smooth and reassuring.
  • For more information go to The Grafton Suite.

Property, Estates and Facilities Management

  • The division was created in 2016.
  • The property portfolio began with the creation of Building One at Stratford Hospital which includes:
    • Securing the Lifecycle and Facilities Management contract for Stratford Hospital Buildings One and Two (The Nicol Unit) over 25 years
    • The contract to build, fit out and install the MRI Suite
    • The contract to fit out a void space to create a dedicated suite for The Grafton Suite in 2019
    • The contract to fit out a void space to create a Digital Innovation Hub in collaboration with SCC in 2021 https://www.digital-hub.ai/
    • The contract to fit out a void space to create a Radiography department in 2021.
  • The portfolio was increased with the purchase of Acorn House in 2021 and the Oral & Facial Unit in 2023, with the division providing all Hard and Soft Facilities Management services.
  • The division project managed the design and construction of an integrated healthcare facility in Royal Leamington Spa https://swftclinicalservices.co.uk/news/16/official_opening_of_lillington_health_hub.

Energy and Utility Management

  • Delivering end-to-end energy and utilities solutions including electricity, gas, combined heat and power (CHP) and solar.
  • Helping to reduce costs, lower risk, increase efficiency and stay compliant.
  • Delivery of energy savings through LED lighting upgrades, building management system (BMS) enhancements and insulation measures.
  • Continuous revision of energy consumption and plant settings to drive efficiency.
  • Contact - sustainability.team@swft.nhs.uk.

Sustainability

  • We have integrated environmental sustainability into our organisation, providing training to all staff.
  • We lead on key areas of NHS Trust Green Plans.  This includes Estates and Capital, waste, food and nutrition.
  • Key achievements include:
    • Building the Elective Hub at Warwick Hospital, the Community Diagnostic Centre at Stratford Hospital and the Lillington Health Hub to BREEAM standards
    • Delivery of energy savings through small and large-scale projects, from LED lighting upgrades to Public Sector Decarbonisation Scheme (PSDS) funded decarbonisation
    • Introducing the offensive waste stream across several hospital sites, realising significant financial and carbon savings
    • Collaborating with sub-contractors to increase healthy, low-carbon meal choices and reduce food waste.
  • Contact - sustainability.team@swft.nhs.uk.

    Electro Bio Medical Engineering (EBME)

    • The EBME department at Warwick Hospital is responsible for the management, maintenance, and electrical safety testing of the wide range of medical equipment used throughout SWFT and is ISO 9001:2015 credited.

    • The team ensures that devices such as infusion pumps, defibrillators, patient monitors, and diagnostic equipment are regularly serviced, calibrated, and repaired in line with manufacturers' guidelines.

    • By supporting clinical teams with technical expertise and ensuring that equipment is reliable and safe to use, the EBME department plays a crucial role in delivering high-quality patient care.

    • The department also advises on the procurement of new technology, helping the hospital to stay up to date with advancements in medical equipment. Their work reduces equipment downtime, enhances patient safety, and underpins the smooth running of day-to-day hospital operations.

    • The team carries out this work across four hospital sites and the whole of the Warwickshire community team.

    • Contact - ebme.helpdesk@swft.nhs.uk or 01926 600088 ext. 4186. 

    "South Warwickshire Integrated MSK Service (SWIMS) is grateful for the support from SWFT CS's EBME department in helping us secure our shockwave equipment. They guided us through the process with patience and reassurance, and when issues arose, they worked quickly to get them resolved. They facilitated a replacement from the supplier at no extra cost to SWFT. Their support has not only saved us time and money but has given us confidence in the equipment that we have moving forward with thanks to their diligence."
    Tim Carter, Physiotherapy Operational Lead for Advanced MSK, CERU and Inpatient Stroke 

    Equipment Loan Store

    • The Equipment Loan Store at Warwick Hospital provides an essential service by supplying clinical teams with medical equipment to support safe care both within the acute hospital and in the community hospitals.

    • The department manages a wide range of items such as pressure-relieving mattresses, infusion devices, enteral feeding equipment and nebulisers ensuring that patients have the right support to aid with recovery.

    • Staff are responsible for the issue, tracking and electrical safety testing of all loaned equipment. By ensuring equipment is available, safe, and in good working order, the Loan Store helps reduce delays in treatment and plays a vital role in patient safety and wellbeing.

    • The equipment Loan Store also crash trolley consumable items ensuring a stock of the correct supplies is always available.

    • Contact - 01926 495321 ext. 4985.

    Mattress Decontamination

    • The Mattress Decontamination Department at Warwick Hospital plays a vital role in maintaining patient safety and infection control across the site.

    • The team is responsible for the thorough cleaning, disinfection, and inspection of hospital mattresses, ensuring they meet strict hygiene and quality standards before being returned to the Equipment Loan Store for issue to the wards.

    • The department supports frontline clinical staff and contributes to a safer, cleaner environment for patients and healthcare professionals alike.

    Portering Services

    • The Company provides two dedicated portering teams at Warwick Hospital, supporting patient care through safe and efficient transport services:
      • Radiology porters are responsible for transporting patients safely from ward areas to the Radiology department for a wide range of diagnostic tests
      • Theatre porters (orderlies) work within the Theatre department and are primarily responsible for moving patients from ward areas to theatres.  They also support a variety of key tasks including collective samples and restocking theatre instruments.
    • Contact - hotel.services@swft.nhs.uk or call 01926 495321 option 3.

      Storage

      • We manage storage for all departments on behalf of SWFT.
      • Contact - storagerecords@swft.nhs.uk or call 01926 495321 ext. 4143 if you have paperwork that requires storage.

      Logistics

      • The Logistics team help deliver items for Pharmacy; HSDU; Orthotics; staff working from home and other areas for SWFT within Warwickshire and the surrounding areas.
      • Contact - transportrequests@swft.nhs.uk or call ext. 8939 if you have a transport request during the day.
      • Please note that urgent requests in the evenings and at weekends are taken by the Warwickshire and Solihull Blood Bikes volunteers who we work closely with.

      Materials Management

      • Materials Management is responsible for:
        • Processing most day-to-day parcels for SWFT and delivering them to the wards/departments
        • The Materials Management service is across the Trust covering over 57 locations in Warwickshire.
      • Contact - matman@swft.nhs.uk or call 01926 495321ext. 4175 if you have any queries.

      Theatre Stores

      • Theatre Stores are responsible for helping the Materials Management team order and store consumables required for the clinical staff within the theatres.

        Security

        • On behalf of SWFT, our security personnel's responsibilities include:
          • Taking action in deterring offenders
          • Preventing, detecting and investigating incident entries categorised as Security and Violence and Aggression
          • Protecting property and assets such as drugs; prescription forms and hazardous materials
          • Monitoring the management of incidents and occurrences and present data to stakeholders
          • Co-creating and implementing policies, procedures and training programmes that are relevant and accessible to all employees, and much more.
        • Contact - fiona.dwyer@swft.nhs.uk or call 07393 789075.

        Linen, Laundry and Uniforms

        • Hospital linen, laundry, and uniform services ensure the hygienic collection, cleaning, and timely delivery of bed linens, towels, gowns, scrubs, sterile dresses and staff uniforms.
        • These services follow strict infection control standards to maintain cleanliness, prevent cross-contamination, and support the smooth operation of healthcare facilities.
        • Key performance indicators are place to provide SWFT with assurances on compliance.

        Switchboard

        • Our Switchboard team's responsibilities include:
          • Connects patients, staff and external callers via fast and efficient communication
          • Supporting emergency responses by activating critical procedures and contacting key personnel
          • Providing administrative support for ID badges, locum packs, patient location enquiries and key management.
        • Contact - switchboard@swft.nhs.uk or call 01926 495321.

        Hospital Cleaning

        • This is a specialised service that ensures a clean, safe, and hygienic environment within hospital facilities.
        • The service is outsourced to Soft Service provider and follows protocols as outlined in National Standards for Healthcare Cleaning 2025 and uses hospital-grade cleaning agents to meet health and safety standards.
        • Periodical audits are carried out by service provider, monitoring team and IP team to provide compliance assurances.

        Hospital Catering

        • Hospital catering is a specialised service that provides nutritious, safe, and balanced meals tailored to the dietary needs of patients, staff, and visitors.
        • It ensures food hygiene, meets medical dietary requirements, and supports patient recovery and well-being through carefully planned menus and strict quality control.
        • Within retail the focus is on freshly prepared meals that are nutritious and provide for all dietary and cultural needs of staff and visitors.

        Accommodation

        • The Company manages accommodation for SWFT which comprises of student style accommodation with flats, residential flats and residential houses.
        • Accommodation is maintained and serviced to comfortable and safe lodging facilities for healthcare staff.
        • This service ensures a supportive environment close to medical care, with amenities designed to promote rest, convenience, and ease of access to hospital.

        Pest Control

        • Hospital pest control is a critical service that helps maintain a clean and safe healthcare environment by preventing and managing pests such as insects and rodents.
        • It uses safe, effective methods and treatments tailored for sensitive hospital settings to protect patients, staff, and facilities from contamination and disease risks.

        Scanning Bureau

        • The Scanning Bureau is responsible for scanning patient records into the e-record system and to support all teams to move to a full electronic record for all patients.
        • Since certification in 2013, the team has worked to the British Standard BS10008 that specifies how electronically stored information (ESI) is to be managed by an organisation.
        • The objectives of the Scanning Bureau are:
          • To scan all ward discharge notes within 48 hours of being received
          • To scan all elective and priority notes on the day they are received
          • To support all admin and clinical teams to upload documents locally into the e-records system
          • To support A&E and ward staff to get all ward notes bar codes and tracked on the PAS system
          • To support ward staff with case note tracking training and queries.
        • Contact - scanning.bureau@swft.nhs.uk or 01926 495321 ext. 4145.

        Health Records

        • Health Records process patients' information on Lorenzo. This includes:
          • Updating demographics i.e. change of address, telephone numbers and searching for newborn babies details (their given names) once they have been registered
          • Merge duplicate registrations, not as simple as this sounds when you have two patients’ details that do not quite match. You can be investigating a patients record for some time trying to determine if they are one and the same
          • Issue folders for all planned Pre-ops and admissions, and much more.
        • Contact - medical.records@swft.nhs.uk or 01926 495321 ext. 4143 if you have any queries with patient demographic details or location of records. For access to patient records contact information.governance@swft.nhs.uk or call 01926 495321 ext. 4141.